Client notes
Before you repair or reinstall
The safe checks for a damaged profile, failed update, or client-specific problem.
- Supported profile
- Connector-managed ClassicUO
- First check
- Shard status
- First repair
- Connector repair
Keep the supported profile clean
Old Novus launchers, client executables, verdata files, assistant profiles, and copied shard packages can create errors that do not exist in the supported setup. Keep those files separate from the Connector-managed profile.
Preserve the error first
Record the exact message and affected version before changing files. Restart the Connector, check status, then run repair. Do not disable security software permanently or delete the entire profile before preserving the information support will need.
Characters are server-side
Repairing or reinstalling the local client does not delete shard-side characters, bank contents, houses, or account history. Never create a second account to work around a login or sanction problem.