Player support
Getting help
What to include in a client report, account problem, rules report, or exploit report.
- Gameplay questions
- Public community help
- Accounts and conduct
- Private support
- Passwords
- Never requested by staff
Client and connection reports
Include the Connector version, ClassicUO version, Windows version, exact error, and the last step that worked. Check the shard status before reinstalling and use the supported repair path before replacing files manually.
Account and conduct reports
Use private support for account recovery, sanctions, suspected credential theft, harassment reports, or personal information. Historical NOS credentials do not recover a Redux account and should never be sent to staff.
Exploit reports
Report the location, action, expected result, actual result, and whether it repeats. Do not post a working duplication, property, transaction, or combat exploit publicly. Preserve screenshots or logs only when they help reproduce the issue.